Evolution of the Retail Financial Services Operating Model 15 May 2024 Senaryo Services Ltd, Don Phillips The operating model of retail financial services has undergone substantial transformation over the past two decades. Here’s an overview of how and why these changes have occurred: Digital Transformati... Don Phillips Financial Services Operating Model Strategy Transition Read more
Revolutionising Customer Experience in Retail Banking: 31 Oct 2019 Scope Senaryo Services Ltd, Austin Merrett In the fast-evolving landscape of retail banking, customer experience has become a pivotal battleground. For decades, traditional banks operated within an established framework, often burdened by cumb... Austin Merrett Financial Services Operating Model Process Re-engineering Scope Read more
