Mastering the Operating Model: The Key to Agile Transformation Success
Unlocking the Full Potential of Process Innovations and Governance for Sustainable Organisational Change

Mastering the Operating Model: The Key to Agile Transformation Success

In the fast-paced world of business, agility and adaptability are more than just buzzwords—they are critical to survival and success. Yet, despite their importance, operating models are often misunderstood and overlooked. This neglect can be detrimental, as a well-designed operating model is a vital component for the success of reconfigurable organisations undergoing agile transformation and managing ongoing operations.

The Central Role of Operating Models in Transformation

An operating model is not just a framework; it is the blueprint that outlines how a company delivers value to its customers. It encompasses the processes, governance, and systems that enable an organization to function effectively. Mastery of the operating model is essential for any transformation initiative, as it ensures that process changes and innovations are implemented seamlessly and with maximum impact.

At the heart of successful transformation lies the ability to land and activate process changes efficiently. This is where the operating model becomes indispensable. It provides the structure needed to integrate new processes into the existing workflow, ensuring they are adopted smoothly and cohesively. Without a robust operating model, even the most innovative changes can falter, leading to fragmented efforts and suboptimal results.

Differentiating Through Best Practices

For organisations looking to differentiate themselves, embedding industry best practices into their operating model is crucial. This involves establishing Centers of Excellence (COE), a dedicated Transformation Office, and robust governance frameworks. These elements work together to create a cohesive and effective operating model that can support ongoing innovation and transformation.

Centers of Excellence serve as hubs for expertise and best practices, ensuring that knowledge is shared and leveraged across the organisation. The Transformation Office coordinates and oversees transformation initiatives, ensuring they align with the strategic goals of the business. Meanwhile, strong governance frameworks provide the oversight and accountability needed to ensure that changes are implemented effectively and sustainably.

The Power of a Collaborative Workbench

Imagine having a workbench equipped with the tools and best practices needed to master your operating model. This workbench would facilitate collaboration, allowing teams to quickly form a baseline operating model and adapt it as needed to maximize the adoption and impact of transformation efforts. Such a tool would not only streamline the transformation process but also enhance operational resilience and excellence.

At Senaryo Services Ltd, we understand the importance of a well-designed operating model. Our consultancy services focus on helping organisations embed best practices, establish effective COEs, and implement robust governance frameworks. By leveraging our expertise, businesses can navigate the complexities of transformation with confidence, ensuring they achieve their strategic objectives.


Operating models may often be overlooked, but their importance cannot be overstated. They are the backbone of successful agile transformation and ongoing operations. By mastering your operating model and embedding best practices, you can ensure that your organisation remains agile, resilient, and poised for success in an ever-changing business landscape.

If you see an opportunity to differentiate your business through an optimised operating model, let us know. Together, we can build a foundation for sustainable transformation and operational excellence.


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